Privacy Policy
Last updated: January 2024
Introduction
Dreamli (OmniTechs V.O.F.) respects your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws. This privacy policy explains how we collect, use, and protect your personal information.
What Information We Collect
Information You Provide
- • Personal details (name, email address, phone number)
- • Shipping and billing addresses
- • Payment information
- • Children's drawings and artwork
- • Communication with customer support
Technical Information
- • IP address and location data
- • Browser type and version
- • Device information
- • Website usage patterns
Cookies and Analytics
- • Essential cookies for website functionality
- • Google Analytics data (only with your consent)
- • Performance and optimization data
How We Use Your Information
Order Processing
- • Create and ship your personalized products
- • Process payments securely
- • Provide order updates and tracking
- • Handle returns and exchanges
Customer Support
- • Respond to inquiries and requests
- • Provide technical assistance
- • Manage your account
- • Resolve any issues
Legal Compliance
- • Meet tax and accounting obligations
- • Comply with legal requirements
- • Prevent fraud and ensure security
- • Maintain business records
Marketing (With Consent)
- • Send newsletters and updates
- • Share product announcements
- • Provide personalized offers
- • Improve our services
Legal Basis for Processing
Contract: Processing necessary to fulfill your orders and provide our services
Legal Obligation: Compliance with tax laws and other legal requirements
Consent: Analytics, marketing communications, and non-essential cookies
Legitimate Interest: Security measures, fraud prevention, and business operations
Data Storage and Retention
Retention Periods
- • Order data: 7 years (tax law requirements)
- • Analytics data: 14 months maximum
- • Account data: Until you request deletion
- • Marketing data: Until you withdraw consent
Data Sharing
We Never Sell Your Data
Your personal information is never sold to third parties for marketing purposes.
We only share data with:
- • Payment processors: To handle secure transactions
- • Shipping companies: To deliver your orders
- • IT and hosting providers: To maintain our services
- • Google Analytics: Only with your explicit consent
Your Rights
Access
Request a copy of your personal data
Correction
Update incorrect or incomplete information
Deletion
Request removal of your data (where legally possible)
Withdraw Consent
Stop marketing communications or analytics
Portability
Receive your data in a portable format
Complaint
File a complaint with Autoriteit Persoonsgegevens
Cookies Policy
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off:
- • Session management and security
- • Shopping cart functionality
- • Language preferences
Analytics Cookies (Optional)
These cookies help us understand how visitors use our website:
- • Google Analytics (only with your consent)
- • Page views and user behavior
- • Performance optimization data
You can change your cookie preferences at any time through our cookie banner or by contacting us.
Security Measures
How We Protect Your Data
- • SSL encryption for all data transmission
- • Secure servers with restricted access
- • Regular security updates and monitoring
- • Staff training on data protection
While we implement industry-standard security measures, no system can be 100% secure. We continuously work to improve our security practices.
Contact Information
Data Controller
OmniTechs V.O.F. (Dreamli)
KvK: 93814429
Resedastraat 39
9713TN Groningen, Netherlands
Contact Details
info@dreamli.nl
+31 6 4555 9587